Please note we must emphasise that if the government review their advice leading to rules being changed, we may have to postpone the event until May 2021.
ANY TICKET(S) PURCHASED FROM THIS DATE (17.07.20) WILL NOT BE VALID FOR REFUND BUT WILL AUTOMATICALLY BE ROLLED OVER TO MAY.
PLEASE DO NOT PURCHASE A TICKET IF YOU DO NOT AGREE WITH THESE TERMS.
Call of the Wild Festival will take significant measures to maximise your safety while attending the event. Some of these measures will include every person from Directors, Crew, Traders, Musicians and Ticket holders to comply with a brief questionnaire and Temperature check. We will be operating a one way system in and around the arena. Social distancing at Trade stalls and large open air bar areas. The area in front of stages will be in rows with rope guidelines & marked out spacing as a guide for safe 1m+ social distancing.
These areas will be monitored by stewards and security. We will have numerous hand sanitisation areas throughout the arena, toilets & campsite. We will have a full time cleaning team sanitising toilets on a regular basis. Face masks will be compulsory directly in front of stages.
We apologise for any inconvenience this may cause but we stand united in the belief we are bringing you a great festival and hope there is understanding and compassion from our most loyal supporters.
I happily rolled my ticket over from May to September but now I would like a full refund. I realise I missed the refund deadline date but can I still get my money back?
We will accommodate all refund requests. However, the reason a deadline was installed was purely for us to set out realistic goals in the endeavour to still bring you a second edition of COTW Festival.
From the initial refund requests we set aside a large amount of funds & then look at our remaining balance to figure out what working capital remains. From that we created a new business plan & began (almost from scratch) rebuilding the festival.
Large deposits & band fees still had to be paid.
With that in mind we ask that you please be patient regarding the possible timescale (approx 10 weeks) to now honour refunds.
If I feel like I may have Covid 19 symptoms can I still turn up to be checked by your medical team?
No. If you feel that you may have symptoms please do not travel. Stay at home & Stay safe. And keep others safe. You won’t lose your money as we will automatically replace your ticket for one in May 2021.
I don’t want to wear a mask if I’m standing in front of the stage. How will you enforce this rule?
First of all, and most important of all, we take everyone’s health & safety extremely seriously. Our measures are in place to protect not only you but everyone else near you, which includes; band members, crew, security, stewards,press & photographers.
Anyone that does not adhere to this simple but important request will be removed from the front of stage area.
If I buy a ticket for September & the festival does not actually happen due a second wave of Covid 19, can I request an immediate refund?
Generally we would happily issue instant refunds. However, these are challenging times and our industry is in a very precarious period. The challenges that lay ahead are not likely to get much easier in the near future. So, we MUST highlight the terms in which you agree to purchase a ticket for September 2020, and if there is another postponement your ticket automatically rolls over to 21st – 23rd May.
PLEASE DO NOT PURCHASE IF YOU DO NOT ACCEPT THOSE TERMS